Handling and airport

01The aircraft turnaround

Ground handling does the aircraft turnaround. The record carries arrival and departure, the state of the aircraft before and after servicing, and the equipment at the aircraft.

A record on arrival and before departure narrows the window in which damage happened to one station. It shows the state the aircraft arrived in, before any equipment touched it.

The app recognises the equipment at the aircraft from the QR tag on the equipment or from a task. A task from Groundbook starts what is to be done at the turnaround.

1. On arrival, do the walkaround before any equipment comes to the aircraft, for example stairs or a loader.
2. Before departure, do the walkaround before the aircraft leaves the stand (off-⁠block).
3. After each walkaround, tap “Done”. The record is uploaded and sealed.

02Equipment check at the start of a shift

The equipment operator does an equipment check at the start of a shift, before using the equipment. The record carries the condition of the equipment and any finding.

Equipment means stairs, loaders, tugs, GPU, de-⁠icing and fuel. The app recognises it from the QR tag on the equipment or from a task.

The owner of the equipment and the airport see the record.

1. Before first use, scan the QR tag on the equipment.
2. Walk around the equipment and film its condition.
3. When you find something, tap “Finding” and say what you see.
4. Tap “Done”. The record is uploaded and sealed.

03Stand check before arrival and after departure

The airport or ground handling does the stand check before the aircraft arrives and after it departs. The record carries foreign objects and the condition of the apron.

The app recognises the stand from a task, from the QR code at the stand or from the location.

The airport and the airline on the stand see the record.

1. Before the aircraft arrives, open the task for the stand, or scan the QR code at the stand.
2. Walk the stand and film the apron: foreign objects and the condition of the surface.
3. Tap “Done”. Do the same stand check after the aircraft departs.

04A report from the public via a QR code in the terminal

The public can report too, without an account. The QR code is in the terminal, at the gates and on the apron, never in the aircraft.

One tap, a photo or a video is enough. The report carries the place and the time.

The report goes to the right person, and nobody has to know whom to write to. The decision is recorded with who made it.

05What the airport sees

The airport sees what was recorded on its apron: walkarounds at aircraft, equipment checks, stand checks and reports from the terminal.

It sees where damage recurs and removes the cause. It has the reports from the terminal with place and time.

A record carries where it was made and the path taken during it. Outside a record, we do not track location, so the airport does not see where anyone moves outside a record.

A record does not replace occurrence reporting to the authority or the airport's own safety management system. It complements them.

06The airport's public overview

An airport can have a public overview where the operators agree. It shows how many checks were made on its apron.

The overview carries no record content and no names. It is on the airport's page in Groundbook.

Without the operators' agreement the overview is not published.

07Who pays

Opening and verifying a record is always free.

A handler does not pay for records of the operator's aircraft. It pays for its own workspace: the equipment it records for itself.

An airport does not pay for other companies' aircraft. It pays for its own apron: the station, the public overview and reports from the terminal.

Whoever pays cannot change a record.