Maintenance and workshop

01Work at the aircraft with a finding

The technician films a pre-⁠flight check, a daily check or work on a defect from the technical log. When they find something, they tap and say what they see.

The result is a sealed record with the time, who recorded it and the findings. The operator's quality and CAMO see it in Groundbook, and the operator sends it to the lessor by link.

The technician chooses no mode. The app works out the kind of check from the task, the organisation's checklist and the aircraft.

1. Open a task from Groundbook, or pick the aircraft you are working on.
2. If your organisation uses work cards with a code, scan the code on the card. It is saved with the record as text.
3. Tap “Start” and film the work at the aircraft.
4. When you find something, tap “Finding” and say what you see. The time and your voice are recorded with the finding.
5. At the end of the work, tap “Done”. The record is uploaded and sealed.

02Finding and repair

A finding is not a line in a list but an item with its own history. It keeps the record in which it arose, the decision with a name, the repair and the final walkaround.

A qualified person decides on a finding, for example the head of maintenance or CAMO. AI helps: it files the record, attaches it to the aircraft and alerts people.

Shorter AOG: the finding, the history of the spot and the decision are in one place, and reach whoever decides within minutes.

1. Open the finding: you see the record in which it arose and the history of that spot on the aircraft.
2. Whoever decides on the finding writes the decision: what is done about it and why. It is recorded with their name and the time.
3. After the repair, add the repair to the finding. The finding stays one item with its whole history.
4. After the repair, do the final walkaround after maintenance and attach it to the finding.

03Customer approval from a link

A finding with its record goes to the aircraft's owner or operator. They approve or reject the repair straight from the link.

The decision is recorded with their name and the time, and stays with the finding.

04Remote expert

When a technician at the aircraft needs advice, they share a live view with an experienced technician, the manufacturer or a workshop.

The expert sees what the technician's camera sees and talks to them. The call and its conclusion are attached to the finding.

The conclusion is advice. A qualified person decides on the finding.

05Changes between checks

Groundbook shows the same part of the aircraft side by side over time: the last record without a finding and today's.

A person judges what has changed. A qualified person decides on a finding, not the app or AI.

06Final walkaround after maintenance

After the last task, the technician walks around the aircraft once more. The aim is that no tools or foreign objects are left on the aircraft and that the panels are back on.

EASA requires this in Part-⁠145, 145.A.48. The record of the walkaround is sealed and belongs with the finding and the repair, where there are any.

1. After the last task, walk around the whole aircraft, as in any walkaround.
2. Look for tools or foreign objects left behind.
3. Check that all panels are back on.
4. Tap “Done”. The record is uploaded and sealed.

07A record across the boundary of an organisation

An independent MRO workshop films its customer's aircraft in its own organisation. A record belongs to everything it concerns, so the customer sees it too.

The aircraft's operator decides on its history. The workshop sees the records it is on, and the rest of the aircraft's history only when the operator or the owner (with a lease, the lessor) shares it.

In the copy shown outside the organisation, people in the footage are blurred. The customer verifies the record without us, like anyone else.

08What the record does not replace

The work card and the certificate of release to service in your organisation's system remain the official record of the work.

The record complements them with picture and voice. It does not replace them and releases nothing to service.

A qualified person decides on airworthiness and on a finding, not the app or AI.

09Who pays

Opening and verifying a record is always free.

The aircraft operator pays for aircraft with a record in the month, even when it does its own maintenance.

An MRO workshop does not pay when it works on an operator's aircraft. It pays when it runs its own work for several customers.

Whoever pays cannot change a record.